Help
Returns & refunds
Effective 19 October 2026
Requesting a return
Email flexcartpay@gmail.com with your order number, the issue and relevant photos. Report faults, damage, missing parts or incorrect items as soon as reasonably possible. Keep the item and available packaging while we review. Do not email identity documents or payment credentials.
Eligibility and remedies
Returns are assessed against the product's disclosed condition, warranty and applicable Nigerian consumer law. Faulty, damaged-on-arrival or incorrectly described goods qualify for appropriate repair, replacement or refund as required by law. Product conditions do not remove statutory rights. Change-of-mind returns are reviewed individually and are not guaranteed unless offered on the product page or required by law.
Return arrangements
Contact us before sending goods back. We will confirm instructions, collection arrangements and any lawful return delivery charge before you agree. Costs depend on the reason and your legal rights. Remove personal accounts and data from devices where safe, without altering evidence of a fault.
Cancellation and FlexPay
Cancellation is available where the order status allows it. Dispatched or delivered items require return review. Verified FlexPay contributions are not forfeited. Redeemed FlexCoins are separate from cash refunds; cancelled orders restore them once.
Refunds
Refund approval is not payout confirmation. Refunds are capped at the verified refundable amount after earlier refunds. We confirm the amount, processing status and transaction reference when completed. Timing depends on the provider and receiving institution. Contact our support email for updates. This policy does not limit rights under applicable Nigerian consumer law.